Terms & Conditions
Halcyon Medispa & Wellness Clinic Limited
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Halcyon Medispa & Wellness Clinic Limited
Terms & Conditions
These Terms and Conditions of Business (“Terms and Conditions”) apply to the supply of services by Halcyon Medispa & Wellness Clinic Limited. In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by Halcyon Medispa and Wellness Limited to the Patient (“you”), these Terms and Conditions shall prevail.
In providing treatment to you, Halcyon Medispa and Wellness Limited shall:
Ensure that an appropriately trained Aesthetician/ Therapist/ Doctors carries out the treatment.
Verify that the Aesthetician / Therapist/ Doctors holds the necessary qualifications and registrations required to practice.
Provide suitable facilities for the provision of treatment.
Provide you with such information as you may reasonably require to understand the nature of the treatment being offered and decide whether or not to undergo treatment.
Endeavour to ensure that your appointment for treatment or consultation occurs on time. Should this not be the case, or should there be a need to postpone treatment, we will make every effort to contact you in advance.
Advise you, before any treatment appointment, of any preparation required on your part before that treatment takes place.
You shall:
Advise us of all relevant medical details prior to each treatment. We will not be held liable for any damage that occurs due to your failure to disclose such information.
Comply with all instructions and recommendations given to you regarding the preparation and care of the treated areas both before and after treatment.
Understand that we will not take responsibility for the loss or damage of personal goods.
Ensure all children are accompanied by a parent, carer, or guardian while on clinic premises.
Booking: Appointments can be booked through our website, by phone, or in person.
Cancellation: We require at least 24 hours’ notice for cancellations. Late cancellations or no-shows may incur a fee.
Failure to give 24 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid. If you want to redeem the lost treatment session then the cancellation fee is £50. We can reschedule the session if £50 cancellation fee is paid.
Any new patient who fails to show for their initial visit/consultation will not be rescheduled and deposit is non- refundable.
Arrivals: Please arrive at least 10 minutes in advance to complete any necessary paperwork. Late arrival may result in reduced treatment time or loss of appointment.
Please read the pre-treatment instructions that will be sent in your email after you book it. It is very important that you give us your correct Full Name, Email ID, Contact Number, Date of Birth and Home Address. A separate email with the Medical Questionnaire Form will be sent to patient which is expected to be completed before coming to the clinic.
Reminders: As a courtesy, we send reminder SMS or emails for appointments. If you do not receive a reminder, the above policy remains in effect.
Deposits: A deposit is required to secure an appointment for treatment and consultation. Full fee for consultation and at least 50% of the total amount for treatment is required.
Payment: The deposit will count towards the total cost of the treatment, and you must pay the outstanding balance before treatment commences.
You must use all single treatments purchased within 12 months of the date of purchase. The date of purchase is the date of the initial deposit.
We do not entertain refund. All purchases services are non-refundable but transferable towards other treatments or family members. The ONLY time a refund can be issued is if the client has a severe medical condition, supported by a doctor’ss letter. You must provide a doctor’s letter via email to enquiries@halcyonmedispa.co.uk. Please allow us 48 hours to get back to you in writing.
All the refund requests must be claimed in written via email with supporting documents.
If you are advised not to continue with your course of treatments for any medical reason, please obtain a medical report from your doctor. If you have used any sessions, this will be deducted from your refund value as a pay-as-you-go cost. Any refund agreed is calculated by subtracting the total list price of all treatments already taken, plus any charged for non-attendance, from the full price of the course of treatment, with the difference returned to you. You must understand that Halcyon Medispa and Wellness Limited cannot be held responsible for any unknown side effects that may occur due to having any treatments.
All treatments purchased as a course (involving several treatment dates) must be paid for in full when booking the first treatment of that course.
When you buy treatment packages with us, the sessions doesnot expire until you finish it (no validity date) .
Payments for courses are only refundable for medical reasons. Any refund will be calculated by deducting the value of the number of treatments used multiplied by the price for a single treatment from the amount paid. Non-attended appointments not cancelled within terms will count as a treatment used.
We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our services or website.
We will not be liable for any damage resulting from your failure to disclose all relevant medical details..
We will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit) or any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you.
We aim to provide the best possible service and care. If you are unhappy with any aspect of the service provided, please speak to the appropriate clinic manager or their designated deputy as soon as possible.
• We process data relating to clients in accordance with these Terms and Conditions and the Data Protection Act 2018. We will only disclose client data to clinicians and technicians as necessary for the procedure.
• There can be no variation or exceptions to these Terms and Conditions unless agreed in writing and countersigned by the Clinic Director.
These Terms and Conditions and the services provided by Halcyon Medispa and Wellness Limited and representatives shall be governed by the laws of England whose courts shall have exclusive jurisdiction.
11. PHOTOGRAPHY
We may take before and after photographs of the area to be treated. These photos will be saved and recorded in our electronic system to evidence the effectiveness of the treatment.
*Please note there is no guarantee results will become apparent after the set number of treatments prescribed per client. Individual results may vary based upon skin concern, colour and prolonged exposure.
If you have any questions about these Terms, please contact us at:
Phone: 020 7486 3225
WhatsApp / call: +44 7513 610076
Mobile: +44 7751 413968
Email: enquiries@halcyonmedispa.co.uk
Address: 2 Hinde Street, Marylebone, London W1U 2AZ, United Kingdom
